Returning Merchandise

USA Softball’s Return Policy for Credit Card Purchases

Returning something to us from the U.S.:

  1. If you need to return an item back to USA Softball for any reason, please call our toll-free number at 1-800-654-8337 and speak to one of our customer service agents. We will work with you to help with the return and keep you satisfied.
    1. Shipping Errors or Incorrect Size: These items must be new and in the original package. Soiled or stained merchandise will not be accepted for credit. For health reasons, undergarments such as jocks or supporters cannot be returned even if they are the incorrect size.
    2. Defective Merchandise: Contact customer service before returning any merchandise. We stand behind the quality of our products under normal wear.
  2. If you paid by credit card and require a credit on returned merchandise, you must call our customer service number at 1-800-654-8337. In order to issue a refund or credit adjustment to your VISA or MasterCard, you will need to provide the card number and expiration date of the credit card that was charged for the merchandise purchased. Please have your order number ready to provide our customer service representative. You will be given instructions on how to return the merchandise.
  3. Using a shipping service of your choice, send your return to:
    2801 N.E. 50th Street
    Oklahoma City, OK 73111-7203

Our Customer Service Hotline is 1-800-654-8337